1. Scope of This Policy

This policy applies to all personal information collected by Powertronix Egypt through our website, sales interactions, onsite installation services, and remote UPS monitoring systems.

2. Information We Collect

In the course of providing critical power solutions, we collect:

• Business Contact Data: Name, job title, company email, and phone number for procurement and technical support.
• Service & Installation Data: Physical address for equipment delivery and onsite maintenance logs.
• Remote Monitoring Data: If you use our “Smart Monitoring” services, we may collect system status alerts, battery health metrics, and load data linked to your account.
• Payment Data: Necessary information to process invoices and recurring service contracts (handled via secure encrypted processors).

3. How We Use Your Data

We process your information to ensure your power infrastructure remains operational:

• Maintenance Alerts: Using your contact info to notify you of battery expiration or system failures.
• Service Coordination: Dispatching technicians to your physical site for repairs.
• Product Improvement: Analyzing UPS performance data to improve battery life and efficiency.
• Compliance: Meeting electrical safety standards and warranty record-keeping requirements.

4. Data Sharing and Third Parties

We do not sell your data. We only share information with:

• Logistics Partners: To deliver heavy UPS hardware to your facility.
• Authorized Technicians: Subcontracted local engineers who require site details for maintenance.
• Regulatory Authorities: When required for electrical safety audits or tax reporting.

5. 2026 Compliance Standards (GDPR, CCPA, & Beyond)

In accordance with updated 2026 regulations:

• Automated Decisions: We do not use automated profiling to deny service. Our UPS monitoring systems use automation only for technical health alerts.
• Global Privacy Control (GPC): Our website honors universal “Do Not Track” and GPC signals.
• Data Portability: You have the right to request a machine-readable export of your UPS service history and performance data.

6. Security Measures

Because we support critical infrastructure, we implement enterprise-grade security. This includes 256-bit encryption for remote monitoring data and strict access controls for onsite service logs.

7. Your Rights

You may contact us at any time to:

• Access your service records.
• Delete your marketing profile (while retaining essential warranty data).
• Opt-out of non-essential remote monitoring.

8. Contact Information

Powertronix Egypt

Email: info@powertronixegypt.com

Address: Al-Haram, Giza, Egypt